Refund policy

IMPORTANT NOTICE:

Due to Indian Government import regulations and re-import duty complications when international shipments are returned to origin, MAYIL bag generally does not accept returns, refunds, or exchanges after shipment.

ALL SALES ARE CONSIDERED FINAL ONCE THE ORDER HAS BEEN DISPATCHED.

Returned shipments to India may attract additional customs duties, import taxes, clearance charges, and government fees that are beyond our control.

Therefore:

• Refunds are generally not available after shipment
• Returns are generally not accepted
• Exchanges are generally not accepted

Customers are strongly encouraged to verify all order details carefully before confirming payment.

By placing an order, the customer agrees to these final sale conditions.

Damaged Items & Open-Box Video Policy

If any item is damaged during transit, MAYIL will refund the amount paid for the affected item, subject to verification. 

Customers must provide a clear, continuous **unboxing video recorded at the time of opening the package**, showing the unopened parcel, shipping label, and damaged item. 

Please contact our customer support team with your order number and unboxing video as soon as possible after delivery. Refunds will be processed after the claim is reviewed and approved.